Welo Limited
Orders
How do I place an order? Simply browse our store, add your favourite items to your cart, and follow the checkout steps. You'll receive a confirmation email once your order is placed.
Can I cancel or change my order after placing it? If you need to cancel or modify your order, please contact us as soon as possible at Support@welol.shop. We'll do our best to help, but once an order has entered processing or has been shipped, we may not be able to make changes.
How do I know if my order was successful? You'll receive an order confirmation email shortly after checkout. If you don't see it, please check your spam/junk folder or contact us.
Shipping
Where do you ship? We currently ship only within the United Kingdom.
Is shipping free? Yes! We offer free shipping on all UK orders, with no minimum spend required.
How long will it take to receive my order? Orders are processed within 1–3 business days, and shipping takes an additional 3–5 business days. In total, you can expect your order within approximately 4–8 business days.
Will I receive tracking information? Yes, once your order ships, you'll receive an email with tracking details (where available).
What if my order is delayed? While we aim to meet our estimated timeframes, occasional delays can happen due to courier issues, high demand, or other factors beyond our control. We appreciate your patience and will keep you updated if needed.
Payments
What payment methods do you accept? We accept major debit/credit cards and other secure payment methods available at checkout.
Is my payment information secure? Yes, all payments are processed through secure, encrypted payment gateways. We do not store your card details.
Returns & Refunds
What is your returns policy? Please refer to our Returns Policy page for full details on eligibility, timeframes, and how to start a return.
How do I request a refund? Contact our support team at Support@welol.shop with your order number, and we'll guide you through the process.
Contact & Support
How can I contact you? You can reach us anytime at Support@welol.shop. We aim to respond as quickly as possible.
Where is Welo Limited located? We're a UK-registered company based in London:
Welo Limited 41 Devonshire Street, Ground Floor, Office 1 London, United Kingdom, W1G 7AJ Company Number: 13448947
Website: https://welol.shop/
Still have a question? Feel free to contact us, we're happy to help !